Hi! We are pleased to share that all remaining orders, aside from a few we could not fill, have been shipped. Those we could not fill will be refunded. Once again, due to problems with the site we were unable to have tracking numbers emailed automatically. Tracking information can be obtained by request by emailing firstname.lastname@example.org.
On Jason's behalf we would like to apologize for the many inconveniences and delays you all have endured. Jason had high standards for customer service and were he still with us, your orders never would have been on hold. Thanks to your patience we were able to honor Jason's legacy by fulfilling his final orders, which has been a very meaningful experience for us.
In the near future, we hope to reopen the Multishine Designs webstore to clear out Jason's remaining inventory. This will consist of original inventory only, i.e. any custom items for sale were engineered by Jason personally. These are his final works. Proceeds will go towards his memorial fund.
For the time being, we have no plans to create any new custom shells, controllers, console mods, etc. nor are we accepting send-in orders for customizations or repairs. If you've ordered from Multishine Designs before, you know Jason was a master at his craft. We simply do not feel we have the skill set to replicate his work in a way that would live up to his name, at least not at this time. The store will be reopened once issues with the website are resolved and all the inventory is accounted for. We want to ensure future orders are processed quickly and efficiently.
Thanks again for your business and your patience.
Check back soon for updates!
Love, Multishine Designs Family
We are happy to report that we are able to fill almost all existing orders using Jason's remaining inventory. Many orders have been shipped and should arrive within the week. The rest of the orders, we expect to ship in the next two weeks. We were unable to fill a select few orders requiring extensive customization that could only be performed by Jason. Those orders will be refunded.
Unfortunately because we are having problems with the site, emails with tracking numbers may not be sent out automatically as they ordinarily would. Tracking information can be obtained by request by emailing email@example.com. We are sorry for the inconvenience.
We know how frustrated you all must be with having your money and items in limbo. Know we're doing our best to resolve this but please keep in mind that Jason alone carried out the day-to-day operations of Multishine Designs. We, his family, intend to honor him by seeing his final orders all the way through, but it's taken us some time to figure out how to navigate things. Your continued patience is deeply appreciated.
Love, Multishine Designs Family
URGENT UPDATE (12.23.18)
It is with great sadness that we must inform you of the passing of our beloved founder and designer, Jason "Zadmo" Scott. At the young age of 25 he died of a ruptured brain aneurysm, leaving behind a legacy of beautiful custom controllers, buttons, and console mods through Multishine Designs.
What this means for the future of the company is not yet clear. For now, we are doing our best to fulfill existing orders as quickly as possible. To give this our full attention, we are suspending new orders until further notice. Those with orders pending should expect delays. During this time we ask that you please be patient with us. Know that getting your order sent is our top priority.